Petlibro Dockstream 2 Smart Fountain offers a cordless, app-controlled water fountain with multi-layered filtration, real-time monitoring, and whisper-quiet operation for your cat.
Reviewers are split on Petlibro Dockstream 2: while some love its quiet operation, large capacity, and effective filtration, a vocal group reports persistent connectivity, app, and support frustrations, with firmware updates causing disconnections. The fountain tracks water level and cat visits, sends refill alerts, and its filter keeps water fresh, making it a smart hydration hub for cats. However, setup fails to disclose a mandatory WiFi requirement, the cat can pull off the spout, and reassembly is tricky if the impeller is missed, while customer support often treats common issues as novel.
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Dockstream 2 cat keeps pulling spout off!!
Cat can pull off the plastic spout and take out the filter
in Dockstream 2 Firmware Update
Current firmware can cause connectivity problems in battery mode
in Dockstream 2 Firmware Update
Fountain disconnects after a few hours or less after firmware update
DO NOT PURCHASE FROM THESE MORONS.
Customer support is terrible and harassing
Support treats common issues as novel after firmware updates
Customer support stops responding after reporting device failures
Water tray is shallower and spills easily
in Genuine Question From A Consumer Considering The
Indicator lights forget custom on/off times frequently
Easy to take apart for cleaning
in Fountain Not Working After Cleaning
Reassembly requires correctly placing the impeller; initially easy to miss
in Do Not Purchase From These Morons
App development focused on pushing subscription plan
requiring wifi for power management
Customer support is terrible
Setup instructions fail to disclose wifi requirement
Cat Fountain Review, Dockstream 2
Large water capacity
Easy to clean with no gross film buildup
Tracks water level and cat visits, sending refill alerts
in Genuine Question From A Consumer Considering The
Does not get slimy and gross
Fountain disconnects from the app after a firmware update
Disconnects after a few hours
in Dockstream 2 Firmware Update
WiFi randomly disconnects after a firmware update
in Dockstream 2 Firmware Update
Fountain appears connected on router but app shows disconnected
in Petlibro Dockstream 2 Indicator Lights Schedule
Tech support is untrained or deceitful
in Dockstream 2 The Device Network Is Abnormal Or
Provides troubleshooting guidance via app and support inquiries
in Do Not Purchase From These Morons
Support team reached out to address return request
Wifi requirement not made clear in setup instructions
in Fountain Not Working After Cleaning
Water pump can be disassembled and cleaned
Fountain maintenance requires careful handling of the pump and official filters
