Boox support denied warranty for a screen failure, attributing it to external force without evidence.
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From current evidence, the Boox Palma 2 is a better fit for readers who prioritize a pocketable, distraction-free reading companion over a full-feature smartphone. Its lightweight design and dimmable e-ink display shine for bedtime or on-the-go use. However, risk comes from widespread complaints about fragile build and poor customer support that often denies warranty claims.
